Shipping Information

Cancellations are possible only within 16 hours of receiving the order.
After this period, the order can no longer be cancelled.

Order changes are possible at the item level only. This means:

  • Changes to entire orders or to the ordered quantity are not possible

  • Variants of an item (e.g. size or colour) may possibly be adjusted

Contact us as soon as possible if you wish to change a variant. The earlier we are informed, the greater the chance that the change can still be made.

Delivery Areas

We ship worldwide from our logistics centre in China.

Shipping Costs

  • Free shipping on orders from CAD 99

  • Below this amount, the shipping costs displayed at checkout apply

Carrier

  • DHL, possibly a different carrier depending on the product

Processing Times

Processing your order usually takes 2–4 business days, depending on the current order volume.
An express processing option can be added, subject to availability.

Delivery Times

After dispatch, the estimated delivery times are as follows:

  • Canada: 5–10 business days

  • United States: 6–12 business days

Please note that delays may occur in exceptional cases (e.g. high shipping volumes or customs clearance).

Shipping from Overseas Warehouses

Some items are shipped from overseas warehouses. In these cases, import into Canada takes place via international carriers such as YunExpress, Yanwen or 4PX.

After import, delivery is handed over to the respective local carrier (Canada Post, DHL or UPS). To always offer you the most up-to-date version of our products, shipping is partly handled directly from our international logistics network.
Packaging and product labelling may therefore differ from the store name.
You will of course always receive the ordered product in verified quality.

Shipment Tracking

You will receive the tracking number via the shipment confirmation email.
Please note:

  • Tracking status may only update 1–3 business days after the shipment confirmation

  • The shipment confirmation is generated as soon as the shipment is registered, not only upon physical dispatch

Special Features of International Shipments

For international shipments:

  • The tracking number comes from the international carrier

  • This number does not work directly on the DHL or Canada Post website

  • Import duties, GST/HST and brokerage fees may be assessed by the Canada Border Services Agency (CBSA) upon entry into Canada

Via the tracking link in the shipment confirmation email you can instead:

  • follow the international shipment

  • and view the native DHL or Canada Post number for the last mile

You will find it under “last-mile tracking” or “end-mile tracking”.

Insurance & Loss

All parcels are insured.
If a parcel is lost in transit, we will arrange a replacement shipment free of charge.

Delivery Attempts & Returns

The carrier makes up to three delivery attempts within two weeks.
If a delivery attempt is unsuccessful, a delivery notice is left in the mailbox.

Return After a Failed Delivery

  • If all three delivery attempts fail, the parcel is returned to us

  • In this case we apply a 50% charge for the additional return shipping costs

  • The same applies in the case of an incorrect or incomplete delivery address

If no delivery notice was left, please contact the local carrier directly with your tracking number.
If you only have an international tracking number and no DHL/Canada Post number is displayed, please contact our support first.

Support & Contact

For further questions about your order, shipping or delivery, our customer service is always available.
Simply contact us by email: we will help you as soon as possible.