Returns and Warranty

Under our warranty, you may return your order free of charge within 30 days of delivery.
Please read the following conditions and instructions carefully so that your return can be processed smoothly.

Return Conditions

Return shipping costs borne by us
For orders with a merchandise value above CAD 300, we cover the return shipping costs.

Loss during return
We assume responsibility for returns that are lost in transit, provided that the return is shipped correctly and is trackable.

Mandatory tracking
Every return must be made with a valid tracking number. Returns without tracking cannot be accepted.

Shipping arranged independently
Return labels are not provided by us. The return must be arranged independently.

Item conditions
Returned items must:

• be unworn, unwashed and unused

• show no damage or signs of use

Original tags
Clothing items must be returned with all original tags.

Return deadline
The return must be made within 30 days of receiving the delivery.

Return Procedure

Step 1: Arrange the return

Arrange the return via a carrier of your choice.
The shipment must be trackable (with tracking number).

Return address:

402, Building 4
Binxianghua Industrial Park
No. 7 Huada Road, Longhua Street
Longhua District
Shenzhen, China

Step 2: Announce the return by email

After making the return, send us an email with the following details:

• Order number

• Return tracking number

• Carrier name

This way we can correctly assign your return and process it quickly.

Step 3: Refund

After receipt and verification of the return, the refund is made via the original payment method.

For orders eligible for a free return, the return shipping costs are refunded in the form of a store voucher.

Support & Contact

For questions about returns or refunds, our customer service is always available.
Contact us by email: we will be happy to help.